Utility Chatbot #1 AI Chatbot for Energy and Utilities Blicker can be described as a hybrid chatbot with elements of both rule-based and AI-driven approaches. The conversation flow in Blicker is primarily decision-tree-based, representing the rule-based aspect. However, when it comes to responding to meter images, Blicker employs AI-based techniques, indicating the integration of AI […]

NLP vs NLU vs. NLG: the differences between three natural language processing concepts The future of NLU and NLP is promising, with advancements in AI and machine learning techniques enabling more accurate and sophisticated language understanding and processing. These innovations will continue to influence how humans interact with computers and machines. Natural Language Understanding(NLU) is […]

Cognitive Automation: Augmenting Bots with Intelligence Another important use case is attended automation bots that have the intelligence to guide agents in real time. Splunk provided a solution to TalkTalk and SaskTel wherein the entire backend can be handled by the cognitive Automation solution so that the customer receives a quick solution to their problems. […]